If by some chance we make a mistake on your order, we will correct the mistake and get you the correct products at no charge to you. We will also pay to pick up the incorrect items to be shipped back to us. It is our goal to meet your expectations and make sure you are completely satisfied with your purchase!
1. A RGA (Return Goods Authorization) Number must be requested within 14 days of receipt of the merchandise.
2. Returns must be received to Barn Light Electric within 14 days of the RGA being issued.
3. A 10% Re-Stocking Fee applies to all returned merchandise.
4. The Restocking-Fee is based on the original cost of item.
5. Shipping charges and/or rush manufacturing charges will not be refunded.
6. Items must not have been installed or altered in any way.
7. Items must be in the original box and with original packaging material.
8. Customer is responsible for all return shipping charges.
9. Customer is responsible for insuring returned items and must file a claim with the return shipper if damaged.
10. Refunds will be issued upon inspection and after the merchandise is placed back into inventory. Typically this process takes between 5 to 7 business days.
1. Items received without an RGA Number will be refused.
2. Installed or altered merchandise will not be refunded.
3. Light Bulbs
4. Barn Light Electric Company will not refund damaged merchandise.
5. Clearance, Discount and/or Customized Items will not be authorized for return or refunded.
6. Freight and/or International Orders, including Canada, are not authorized for return.
7. Volume orders over $1000.00 are not authorized for return.
8. Commercial orders over 5 Light Fixtures are non-returnable.
Orders with Barn Light Electric Company may be canceled within 24 hours of the order being placed without penalty or a re-stocking fee. A cancellation request must be made by phone: 1-800-407-8784 or email: firstname.lastname@example.org
Order cancellations after 24 hours of the order being placed will incur a 10% re-stocking fee.
If the order has already been shipped, the customer is responsible for return shipping costs, obtaining a Return Goods Authorization (RGA) number, and will be charged a 10% re-stocking fee.
How Do I Return A Product?
1. Contact Customer Service at 321-269-2299 to request and receive an RGA Number. You have 14 days from the date the merchandise was delivered to request and receive the RGA number. Requests for return after 14 days will not be accepted.
2. Once RGA Number is received, tape or write clearly your RGA Number on the box so it is visible. Boxes received without an RGA Number clearly visible on box WILL BE REFUSED.
3. You are responsible for all return shipping costs. We highly suggest insuring your package(s) for the full value of the contents. We are not responsible for damages incurred during shipping and damaged items will not be refunded. The customer will be responsible for filing all insurance claims. *Free Shipping offers are not valid on return items; the customer agrees to pay for all returned items unless it is an error by Barn Light Electric Company.
4. Unless otherwise directed, all returns to be sent to the following address:
Barn Light Electric Company
3405 S. Washington Ave.
Titusville, Fla. 32780
5. The returned package with the RGA number must arrive at Barn Light Electric Company within 14 days from the date the RGA number was issued. Items received after the 14 days of the RGA issue date WILL BE REFUSED.
6. Once received, Barn Light Electric Company will inspect the merchandise to make sure it is in new, unused, uninstalled, not damaged, and in unaltered condition. Please allow up to 7 business days for your merchandise to be inspected.
7. After the merchandise has been inspected and found in acceptable condition, your refund amount based upon original cost (minus the 10% restocking fee and shipping) will be refunded.
8. Refunds are only issued to the original purchase instrument such as the original credit card, check, Paypal, or the method of payment the customer purchased the product with.
9. If the package is accepted and it is found to be uninsured with damages, has been installed or altered in any way, the package and contents becomes the property of Barn Light Electric Company and NO REFUND WILL BE ISSUED.
10. The customer will be contacted and informed of the final decision of Barn Light Electric Company L.L.C. Barn Light Electric Company L.L.C. retains the right to modify this return policy at any time without notification.